New Innovations
to Make the Customer's life Easier
All departments contribute to the organisations' growth in different ways with different impact level. To ensure a positive outcome when you deliver innovations make sure you get customer feedback and measure its impact. Here are some new innovations transforming the client and employee experience.
Corporate Compliance - Enhanced Banking Supplier Vetting Framework
In a proactive response to banking partner incidents, Corporate Compliance has developed and implemented a robust supplier evaluation procedure. This new framework specifically addresses supplier partnerships introduced through Nominee Sources and the Board. The innovation includes a structured vetting process with detailed documentation requirements, significantly reducing organizational risk exposure. By adopting this new approach which is also documented though the corresponding protocol, Corporate Compliance aims to safeguard the organisation from financial losses, legal liabilities, and banking disruptions while improving the efficiency and reliability of the supplier approval process.
Credit Control - Datahub Reporting
Credit Control has evolved their reporting system by implementing real-time Datahub monitoring, enabling instant management information ahead of Board meetings. The Acquisitions Overdue Report now offers payment updates and outstanding balances from acquired companies, significantly improving debt recovery efficiency. Through collaboration with the BI team, they've launched a comprehensive Quarterly Dashboard that tracks payment performance across both PEO and Acquisitions divisions, empowering upper management with data-driven decision-making capabilities.
IT/App Dev - Innovations Module in Datahub
The team, working jointly with BI, has created a dedicated 'Innovations' module in Datahub with the purpose of associating incidents with innovations enabling Executive Ops identifying the connection between problem solving and creative thinking, offering insight into opportunity-driven improvements. Executive Project Managers can now efficiently filter innovations using customised criteria and easily identify award-winning innovations across different time periods, streamlining the innovation management process.
Marketing Creative - Benefits App
Push Notifications System
The team has developed an innovative user engagement solution for the Benefits application that guides new users to set up their notifications. This approach ensures registered members stay informed about application updates and offers. The innovation directly addresses user engagement challenges by providing clear, visual instruction for notification setup, improving user awareness of application changes and offers aiming to enhance the overall digital app experience. Secondly, the team has developed a user-friendly Corporate Palette template that enhances brand differentiation across multiple companies and therefore streamline graphic design operations more effectively.